Privacy Policy

Last Updated: 12-02-2026

This Privacy Policy explains how TheClothStudio (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with our services (the “Services”).

We operate our online store using Shopify as our e-commerce platform and hosting provider.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

Sole Proprietorship, registered under number 81792204 and trading as TheClothStudio, is the controller of your personal data.
Shopify acts as our data processor.

1. Information We Collect

A. Information You Provide Directly

We may collect the following information when you place an order or contact us:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely, we do not store full card numbers)

  • Order details including purchases, returns, and inquiries

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the website

  • Cart activity and browsing behaviour

This information is collected through cookies and analytics tools.

C. Information from Third Parties

We may receive limited information from:

  • Payment processors

  • Shopify

  • Advertising and marketing partners

We do not buy or sell personal data.

2. Legal Basis and How We Use Your Information

We process personal data in accordance with UK GDPR and applicable European data protection laws based on:

  • Contract necessity, to fulfil your orders

  • Legitimate interests, to improve our Services and prevent fraud

  • Consent, for marketing communications and non-essential cookies

  • Legal obligations, including tax and consumer protection laws

We use your information to:

A. Process Orders

  • Manage your account

  • Process payments

  • Prepare and deliver orders

  • Provide tracking updates

  • Handle returns and refunds

B. Customer Support

  • Respond to inquiries

  • Resolve delivery or product issues

  • Handle complaints

C. Improve Our Services

  • Analyse website performance

  • Improve navigation and product offerings

  • Personalise user experience

D. Marketing and Advertising

Where legally permitted, we may:

  • Send promotional emails

  • Display relevant advertisements

  • Offer personalised promotions

You can unsubscribe at any time using the link in our emails or by contacting us.

E. Security and Fraud Prevention

  • Protect accounts

  • Detect fraudulent activity

  • Secure payment systems

F. Legal Compliance

  • Fulfil regulatory obligations

  • Respond to lawful authority requests

3. How We Share Your Information

We only share your data when necessary.

A. Shopify

Shopify provides hosting, checkout, payments, and security services.

B. Service Providers

We may share limited information with:

  • Payment processors

  • Shipping partners

  • IT providers

  • Email and marketing platforms

All partners operate under confidentiality agreements.

C. Marketing Partners

We may share anonymised or pseudonymised data with advertising partners in line with privacy regulations.

D. Legal Requirements

We may disclose data when required by law.

We never sell personal data.

4. Cookies and Tracking Technologies

We use cookies to:

  • Enable essential website functions

  • Remember preferences

  • Analyse site usage

  • Support advertising (with consent where required)

You can manage cookies through your browser or cookie banner.

Disabling cookies may affect website functionality.

5. Data Storage and Security

We use appropriate technical and organisational measures to protect your data.

Data may be stored:

  • On secure servers in the European Economic Area

  • By Shopify, which may process data in Canada, the United States, and other regions in accordance with international safeguards

We retain data only as long as necessary or legally required.

6. International Data Transfers

Some partners may process data outside the United Kingdom or European Union.

When this occurs, we rely on:

  • Standard Contractual Clauses

  • Adequacy decisions

  • Other approved safeguards

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to marketing

  • Request data portability

  • Withdraw consent

To exercise your rights, contact us at info@theclothstudio.co.uk.
We may request identity verification.

You may also lodge a complaint with the UK Information Commissioner’s Office.

8. Children’s Privacy

Our Services are not intended for children under 13.

We do not knowingly collect data from children. If we become aware of such data, it will be deleted.

9. Third-Party Links

Our website may contain links to external websites.

We are not responsible for their privacy practices. Please review their policies before sharing data.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The “Last Updated” date indicates the most recent revision.

Significant changes will be communicated where required by law.

11. Contact Information

If you have questions about this Privacy Policy or your data rights, contact us:

Customer Service Hours: Monday to Friday: 09:00 till 17:00 (GMT)
Email: info@theclothstudio.co.uk
Phone: +31639190503

Support is provided from United Kingdom with dedicated English-language support for UK customers.
We aim to respond within 24 hours on business days.