Shipping Policy

Last Updated: 12-02-2026

This Shipping Policy applies to all orders delivered within the United Kingdom.
We aim to provide a clear, reliable, and transparent delivery experience.


1. Shipping Costs

All orders include free standard shipping.
There are no shipping fees or handling charges at checkout.


2. Processing and Delivery Times

All orders are processed within 1 to 3 business days.

After processing, estimated delivery time is 4 to 9 business days.

Order cut-off time: 12:00 PM (GMT), London time

Processing and delivery times are calculated on business days only and do not include weekends or public holidays.

Orders are fulfilled through our trusted logistics partners.

Depending on stock availability, products may be dispatched from warehouses within the European Union or other fulfilment centres. This does not affect delivery times, pricing, or your customer rights.

Delivery times may occasionally vary due to carrier volume, weather conditions, or other external factors. Most orders arrive within the stated timeframe.

Once your order has been dispatched, you will receive a tracking link by email.


3. Customs and Import Fees

Customers in the United Kingdom will not be charged any additional customs or import fees upon delivery.

All applicable duties and taxes are included in the purchase price.


4. Address Changes

If you need to change your delivery address, please contact us within 24 hours of placing your order.

Once an order has been dispatched, address changes are no longer possible.


5. Order Cancellations

You may cancel your order before it has been dispatched.

Once an order has been shipped, cancellations are no longer possible.
You may still return the items in accordance with our Returns and Refund Policy.


6. Delayed or Damaged Deliveries

If your parcel is delayed, missing, or arrives damaged, please contact us as soon as possible.

Email: info@theclothstudio.co.uk
Phone: +31639190503

For damaged deliveries, please include clear photos of the packaging and products so we can assist you promptly.


7. Customer Support

Customer Service Hours: Monday to Friday, 09:00 – 17:00 (GMT)

Email: info@theclothstudio.co.uk
Phone: +31639190503

We aim to respond within 24 hours on business days.


8. Company Information

This online store is operated by:

Sole Proprietorship, registered under number 81792204
Trading as TheClothStudio

Business Address:
J.J. van Deinselaan 191
7541 BH, Enschede
The Netherlands

For information about returns and refunds, please refer to our Returns and Refund Policy.