Refund Policy

Effective Date: 12-02-2026

At TheClothStudio, we want every customer to shop with confidence.
If your purchase is not quite right, we are here to help.

This Refund Policy explains how you can return an item, receive a refund, or request an exchange in line with UK consumer law.

1. 14-Day Return Window

In accordance with your statutory right of withdrawal, we offer a 14-day return period from the date of delivery.

To be eligible for a return:

The item must be unused, unworn, and in original condition
Original packaging, tags, and accessories must be included
Proof of purchase (order ID or receipt) is required

Items showing signs of wear, damage, or misuse after delivery may not qualify for a refund unless they are faulty.

2. How to Start a Return

To request a return, please contact us:

Email: info@theclothstudio.co.uk
Phone: +31639190503

Please include your order number and the reason for your return.

Our customer service team will provide:

Return instructions
The correct return address
A return label (if applicable)

Do not send items back without contacting us first.
This helps us process your return quickly and correctly.

3. Return Shipping Costs

Faulty, damaged, or incorrect items: return shipping is free.

Change of mind (size, colour, preference): the customer is responsible for return shipping costs.

4. Refunds

Once your return arrives at our returns centre and is inspected:

We will email you to confirm approval or rejection
Approved refunds are processed within 10 business days to your original payment method
Depending on your bank or card issuer, it may take additional time for the refund to appear

If your return is rejected, we will contact you to discuss the available options.

5. Exchanges

If you wish to exchange an item:

Contact our support team first
We will advise whether an exchange is possible or whether you should return the item for a refund and place a new order

This ensures accurate stock management and faster processing.

6. Faulty, Damaged, or Incorrect Items

If an item arrives damaged, faulty, or incorrect:

Please contact us within 48 hours of delivery or as soon as reasonably possible
Include photos, your order number, and a brief description

We will offer either a replacement or a full refund, depending on your preference and stock availability.

7. Contact Information

Customer Service Hours: Monday to Friday: 09:00 till 17:00 (GMT)
Email: info@theclothstudio.co.uk
Phone: +31639190503

Support is operated from United Kingdom with dedicated English-language assistance for UK customers.
We aim to respond within 24 hours on business days.